Terms of Service

1. The agreement

These terms are an agreement between Neowork Studios Inc., a company incorporated in British Columbia, Canada ("Neowork", "we", "us"), and the business on whose behalf a Neowork Ops account is created ("you"). They cover the Neowork Ops application (app.neoworkops.com) and this website.

You accept these terms by creating an account or using the service. If you are accepting for a company, you confirm you have authority to bind it — and "you" means that company, including every team member it invites.

Neowork Ops is offered for business use only, to organizations and sole proprietors. It is not offered to individuals as consumers, and the parties agree these terms are a commercial agreement, not a consumer transaction.

2. Accounts

• You must be of the age of majority where you live (19 in British Columbia) to hold an account.
• Keep your account information accurate, and your credentials to yourself. What happens under your account's sign-ins is your responsibility until you tell us something is wrong — if you suspect a compromise, tell us and we will help lock it down.
• Workspace administrators control who is in the workspace and what they can do. Adding someone gives them the access your role settings grant — choose deliberately.

3. The service

Neowork Ops is a business operations platform: jobs, scheduling, tasks, clients, quotes, invoices, e-signatures, and reporting. We run it with commercially reasonable skill and care, and we aim for high availability — but we do not promise a particular uptime level, and the service is provided as is. We announce planned maintenance in advance when we reasonably can.

The product evolves. Features may be added, changed, or retired; where a change removes something you meaningfully rely on, we give reasonable notice before it lands.

4. Your content

Everything you and your team put into your workspace — jobs, client records, documents, invoices, messages — is yours. You grant us only the license we need to run the service: to host, process, transmit, display, and back up your content for you and the people you share it with. We do not mine it, sell it, use it for advertising, or train models on it, as our Privacy Policy also promises.

You are responsible for your content: for having the right to store it, for its accuracy, and for collecting your own customers' information with whatever consent or authority the law where you operate requires.

You can export your data at any time while your account is active, and we will help with export during the 30 days after closure — after which it is deleted on the schedule the Privacy Policy sets out.

5. Acceptable use

Do not use Neowork Ops to:

• Break the law, or store or send content you have no right to
• Send spam or messages that violate anti-spam law (including CASL)
• Probe, overload, or interfere with the service or other customers' workspaces, or attempt to access accounts that are not yours
• Resell, sublicense, or white-label the service without a written agreement with us
• Reverse engineer the service except where the law grants that right regardless of contract

We may suspend access immediately where continued access creates real risk — to other customers, to the service, or legally to us — and we will tell you what happened and how to resolve it.

6. E-signatures

Ops lets you send documents for electronic signature. Electronic signatures are legally recognized across Canada, including under British Columbia's Electronic Transactions Act — but some document types are excluded from that recognition (certain wills, trusts, land transfers, and powers of attorney, for example), and requirements vary by jurisdiction. It is your responsibility to confirm that an electronic signature is appropriate for a given document, and to keep the records your obligations require. We provide the tool and its audit trail; we do not provide legal advice.

7. Payments between you and your clients

Online invoice payment runs on Stripe Connect: you connect your own Stripe account, and your clients' payments go to you under your agreement with Stripe, including the Stripe Connected Account Agreement. We are not a party to payments between you and your clients, we do not hold your funds, and chargebacks, refunds to your clients, and payment disputes are between you, your client, and Stripe. What we provide is the plumbing: invoices that carry a payment link, and status that updates when Stripe reports the outcome.

8. Fees and billing

• Every plan starts with a 14-day free trial. Nothing is billed until the trial ends, and cancelling during the trial costs nothing. We may limit trials to one per business.
• Subscriptions are billed per user on a recurring basis at the prices published or agreed with you, plus applicable taxes. Subscriptions renew automatically until cancelled.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and we do not refund partial periods — the service stays available until the period ends.
• Adding users mid-period is prorated; removing users or downgrading applies as a credit against future billing.
• We give at least 30 days' notice before a price change, and it applies from your next renewal — never mid-period.
• If payment fails we retry and tell you. Access may be suspended if an invoice stays unpaid well past its date; your data is not deleted for non-payment until the account is actually closed.

9. Termination

• By you: close the account whenever you like, effective at the end of the billing period.
• By us, for cause: we may suspend or terminate immediately for a material breach of these terms, including the acceptable-use rules and unpaid fees.
• By either of us, for convenience: either side may terminate on 30 days' written notice. If we terminate for convenience, we refund prepaid fees for the unused period — the no-refund rule does not protect us from our own decision to walk away.
• After closure: export help for 30 days, then deletion on the Privacy Policy schedule. Sections of these terms that by their nature survive — content responsibility, liability limits, disputes — survive.

10. Intellectual property

The service — its software, design, and brand — belongs to Neowork and its licensors. These terms give you a right to use it, not ownership of it. If you send us feedback or suggestions, we may use them without obligation or payment; nothing in your workspace becomes ours by that route.

11. Third-party services

Parts of the service run on providers we choose (authentication, storage, payments — listed in the Privacy Policy), and parts connect to services you choose, like Google Calendar or your Stripe account. Your use of a connected service is governed by its terms, and you can disconnect it at any time. We are not responsible for what a third-party service does on its own side, but we are responsible for how Ops uses what it provides.

12. Disclaimers

To the extent the law allows, we disclaim implied warranties and conditions — merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation. Ops is a tool for running your business; it is not legal, accounting, or tax advice, and outputs like invoices and reports are only as right as the data and settings behind them.

13. Limitation of liability

Neither side is liable to the other for indirect or consequential loss — lost profits, lost revenue, lost data, loss of business — arising from these terms or the service, even if advised of the possibility.

Our total liability for all claims, in contract, tort, or otherwise, is capped at the greater of the fees you paid us in the 12 months before the claim arose and CAD $100.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of British Columbia.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your dealings with your own clients — including claims that content you stored infringes someone's rights or was collected without the authority the law requires.

15. Changes to these terms

When we change these terms we update the date at the top, and for material changes we notify account holders by email at least 30 days before they take effect. Continuing to use the service after that date is acceptance; if you do not accept, cancel before the change applies and the old terms govern until then.

16. Governing law and disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. Before anyone litigates: raise the issue with us at support@neoworkops.com and we will try in good faith to resolve it within 30 days. Failing that, the courts of British Columbia, sitting in Vancouver, have exclusive jurisdiction, and both sides attorn to them.

17. General

• You may not assign these terms without our consent; we may assign them in a merger, acquisition, or sale, with notice to you.
• These terms plus the Privacy Policy are the whole agreement, replacing prior discussions. If we sign a separate agreement with you, that agreement wins where they conflict.
• If a clause is found unenforceable, the rest stand. Not enforcing a clause today is not a waiver of it tomorrow.
• Neither side is liable for delay caused by events genuinely beyond its control, except your obligation to pay for service already delivered.

18. Contact

Questions about these terms: support@neoworkops.com
Privacy matters: privacy@neoworkops.com
Neowork Studios Inc., British Columbia, Canada